Terms and Conditions

  • 1. Neoflam De Chef Cookware Redemption Programme (“Campaign”) is open to all citizens and permanent residents of Malaysia (including and not limited to AEON BIG (M) SDN BHD (‘AEON BiG’ or ‘The Organiser’) employees and its affiliates) currently residing in Malaysia and above the age of 18 years old on or before 4th May 2018 (“Participant”).
  • 2. This Campaign is available from 4th May 2018 until 26th August 2018 at all AEON BiG stores nationwide.
  • 3. Sticker Issuance:
    • 3.1. Participants must make a minimum purchase of RM30.00 only (inclusive of GST) in a single receipt at any AEON BiG outlet, to be entitled to one (1) Redemption Sticker (excluding any purchase made at the Health Lane Family Pharmacy, any gift hampers, mobile top-ups, Gift Cards, cigarettes, infant milk, liquor, beer, Neoflam De Chef Cookware and/or AEON BiG’s Membership Card point redemption). Combinations of multiple receipts are not allowed.
    • 3.2. Participants will be awarded with additional Redemption Stickers with the purchase of selected products by participating brands. The Organiser reserves the right to determine which products would entitle Participants to obtain additional Redemption Sticker, and Participants will be notified accordingly from time-to-time.
      Spend Requirement Sticker Issuance

      Transaction Amount

      Participating Brand(s)

      Normal Sticker

      Extra Sticker

      Total Sticker(s)


      0 1 0 1


      1 1 1 2


      2 1 1 2


      1 2 1 3


      2 2 2 4
    • 3.3. To redeem any one (1) unit of the five (5) designs under Neoflam De Chef Cookware Series, participants are required to collect five (5) stickers.
    • 3.4. Participants may choose to participate in this Campaign either via the physical printed Redemption Sticker, or by using AEON BiG’s Redemption Application (“the e-Sticker App”) to collect digital Redemption Stickers (“e-Stickers”).
    • 3.5. A Collector’s Card may be obtained at any AEON BiG Customer Service or Cashier Counter for the purposes of collecting the physical printed Redemption Stickers. For the collection of e-Stickers, Participants may download the e-Sticker App for both Android and iPhone using the QR Codes provided below:-
      • 3.5.1. Android user:
      • 3.5.2. iPhone user:
    • 3.6. For e-Sticker App profile creation, Participants are required to either key in their basic information required (name, email address, gender and contact number) or login via Facebook profile. Participants will be gifted a one-time award of one (1) e-Sticker only for a successful profile creation.
    • 3.7. During the Campaign period, Participants will be awarded a one (1) time chance to play and win in the e-Sticker App.
    • 3.8. Participants may digitally transfer e-Stickers to other participants via the e-Sticker App. Participants conducting such transfer shall be solely responsibly to accurately enter the recipient’s information, failing which AEON BiG shall not be responsible for any lost or missing e-Stickers, and any lost or missing e-Stickers will not be replaced.
    • 3.9. Participants may collect as many Redemption Stickers and Collector’s Cards as they wish. Redemption Stickers and Collector’s Card that are amended, damaged, defaced and/or not satisfactory in whatsoever way will be rejected at AEON BiG’s sole and absolute discretion. No replacement Redemption Stickers or Collector’s Cards will be provided by AEON BiG.
    • 3.10. AEON BiG shall not be responsible for any failure of the e-Sticker App and in the case of loss of e-Stickers, no replacements shall be provided by AEON BiG.
    • 3.11. All Redemption Stickers and e-Stickers are strictly not returnable or exchangeable for cash. In the event whereby Participants choose to return the purchased goods and accepted by AEON BiG, the Participant shall surrender the Redemption Sticker(s) if it causes reduction of the total amount, affecting the sticker eligibility of a particular receipt.
    • 3.12. The e-Sticker App is not interchangeable to the physical Redemption Sticker once the physical Redemption Sticker is converted to an e-Sticker.
  • 4.Redemption:
    • 4.1.For the redemption purposes, Participants who successfully accumulated five (5) Redemption Stickers or five (5) e-Stickers, are entitled to purchase one (1) unit of the Neoflam De Chef Cookware Series at the redemption prices listed below:-
      No Item Total Stickers Required Unit Price for Redemption (inclusive of GST)

      24cm Frying Pan




      18cm Saucepan with Glass Lid




      20cm Casserole with Glass Lid




      28cm Wok Pan with Glass Lid




      24cm Casserole with Glass Lid



    • 4.2. Redemption Stickers and e-Stickers may not be used interchangeably.
    • 4.3. There is no limit to the redemption of the Participants, subject to stock availability and the terms and conditions herein.
    • 4.4. Participants shall furnish their Collector’s Card at any AEON BiG Customer Service counter for verification and redemption purposes, and will be required to surrender the Collector’s Card upon successful redemption.
    • 4.5. For e-Sticker App redemption, Participants shall enter the redemption function, and allow AEON BiG personnel at any customer service counter to verify and deduct e-Stickers upon successful redemption.
  • 5.Warranty & Return Policy:
    • 5.1. Participants shall check the physical unit during redemption to ensure the condition of Neoflam De Chef Cookware unit to be redeemed is free from any manufacturing defect and deemed satisfactory by the Participant.
    • 5.2. Participant may return and request for replacement of the redeemed unit due to manufacturing defect or damage (excluding wear and tear) accruing not as a result of wilful misuse, gross negligence or any other intentional acts of the Participant to AEON BiG and AEON BiG shall replace the unit at no cost to the Participant. This return policy shall only be effective for seven (7) days from the date of redemption and any request for replacement after the said period shall not be entertained.
    • 5.3. Participants are not permitted to exchange the redeemed unit for another design after any successful redemption.
    • 5.4. Participants shall at all times be aware of, and comply with, the terms of use and warranty requirements of the manufacturer pertaining to the safe use and care of the Neoflam De Chef Cookware product, failing which the respective warranty for the said product shall be null and void and AEON BiG shall not be responsible for, and shall not entertain any request from the Participants to repair or replace the said product.
  • 6. The Organiser reserves the right to amend and/or change the Terms and Conditions of the Campaign at its sole and absolute discretion at any time without prior notice.
  • 7. All instructions and/or any other specific requirements relating to the Campaign (if any) shall form part of these Terms and Conditions. By participating in the Campaign, Participant is deemed to have read and understood the Terms and Conditions and specific requirements therein (if any), agree to be bound by them and abide by the decision of AEON BiG.
  • 8. All/any questions and inquiries about the Campaign can be emailed to
  • 9. The Terms and Conditions of this Campaign shall be governed and construed in accordance with laws of Malaysia.
  • 10. All/any result and/or decision arising from the Campaign shall be final. No correspondences, queries, appeals, or protests will be entertained.
  • Privacy Notice
    Your personal data includes your name, NRIC number, contact details, email address, address, Member Card number (16 digits) and Transaction number, and any publicly available information available on social networking websites will also be recorded, stored or otherwise processed by AEON BiG for its purposes relating to the Neoflam De Chef Cookware (“Purpose”) for advertising, publicity, marketing and communication. Please be informed that your personal data may be disclosed to AEON BiG's affiliates, service providers and relevant business partners (if any) for the Purpose and as permitted by applicable data privacy laws. You may request for access to or correction of the personal data, submit enquiries or complaints, or limit the processing of the personal data at any time hereafter by submitting such request to AEON BiG via e-mail at Please note that it will be necessary for us to process your personal data for the Purpose, without which you will not be able to participate in this Campaign.
    (Terjemahan Bahasa Melayu)
  • Maklumat peribadi anda termasuk nama anda, nombor Kad Pengenalan, maklumat perhubungan, alamat e-mel, alamat, nombor Kad Ahli (16 digit) dan nombor transaksi termasuk apa-apa maklumat umum yang boleh didapati di laman web rangkaian social akan direkodkan, disimpan atau diproses oleh AEON BiG untuk tujuan yang berkaitan dengan pengurusan Neoflam De Chef Cookware ("Tujuan") dan untuk pengiklanan, publisiti, pemasaran dan komunikasi yang berkaitan dengan AEON BiG. Sila ambil maklum bahawa data peribadi anda mungkin akan didedahkan kepada sekutu AEON BiG, pembekal perkhidmatan dan rakan perniagaan yang berkenaan (jika ada) untuk Tujuan tersebut dan sebagaimana yang dibenarkan oleh undang-undang data privasi yang berkenaan. Anda boleh meminta akses atau pembetulan data peribadi anda, mengemukakan pertanyaan atau aduan, atau mengehadkan pemprosesan data peribadi anda pada bila-bila masa selepas ini dengan mengemukakan permintaan itu kepada AEON BiG melalui e-mel ke Sila ambil perhatian bahawa kami perlu memproses data peribadi anda untuk Tujuan tersebut, jika tidak anda tidak akan dapat menyertai Kempen ini